Terms & Conditions
Last Update: 06/06/2025
1. Introduction
Welcome to Cleaner Space (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our services.
2. Services
We provide professional cleaning services, including but not limited to:
Residential cleaning
Commercial cleaning
Airbnb cleaning
NDIS cleaning
Move-out cleaning
Detailed descriptions of our services are available on our website at www.cleaner-space.com.au.
3. Bookings
Scheduling: Bookings can be made via our website, phone, or email. All bookings are subject to availability.
Confirmation: A booking is confirmed once you receive a confirmation email or SMS from us.
Changes and Cancellations: You may reschedule or cancel your booking up to 24 hours before the scheduled time without charge. Cancellations made within 24 hours may incur a fee.
4. Payments
Pricing: Prices for our services are listed on our website and may vary based on the type and scope of work.
Payment Methods: We accept payment via credit/debit card, bank transfer, and other methods specified during booking.
Late Payments: Late payments may incur additional fees or impact future bookings.
5. Customer Obligations
Access: Ensure our team has access to the premises at the scheduled time.
Safety: Advise us of any hazards or special requirements prior to the clean.
Valuables: Please secure or remove valuables and fragile items. We are not responsible for loss or damage to unsecured items.
6. Liability
Cleaner Space is fully insured for public liability. However, we are not responsible for:
Pre-existing damage or wear and tear
Items not disclosed as fragile or not secured
Services affected by customer-provided products or tools
7. Termination
We may refuse or cancel service if:
These Terms are breached
Unsafe working conditions exist
Staff are treated disrespectfully or inappropriately
8. Changes to Terms
Cleaner Space reserves the right to update these Terms at any time. Any changes will be posted on our website.
9. Governing Law
These Terms are governed by the laws of Queensland, Australia.