Frequently Asked Questions – House & Commercial Cleaning Services Gold Coast
General questions
What types of cleaning services do you offer on the Gold Coast?
We provide a wide range of services, including regular house cleaning, deep cleaning, Airbnb turnovers, end-of-lease cleans, NDIS and DVA-approved services, and commercial office cleaning.
Do I need to be home during the cleaning?
No, it’s not necessary. Many clients provide access instructions, and our trusted, fully insured cleaners handle the rest.
What should I do before my cleaner arrives?
To ensure an efficient cleaning session, please:
Clear clutter from surfaces and floors.
Remove personal items from countertops.
Ensure dishes are put away.
Provide access instructions if you won’t be home.
Do your cleaners bring their own supplies and equipment?
Yes, our team arrives fully equipped with all necessary supplies and tools to complete the job efficiently.
Can I book a one-off clean or do I need to schedule regular visits?
You can book once-off, weekly, fortnightly, or monthly cleans—whatever suits your schedule and needs best.
Payment questions
How can I book a cleaning service?
You can easily book online through our website, call us at 07 2143 4765, or email info@cleaner-space.com.au.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and secure online payments.
Do you offer discounts for regular cleaning?
Yes, we offer discounted rates for weekly, fortnightly, and monthly cleaning schedules.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling to avoid a cancellation fee.
Do you provide invoices for NDIS or DVA clients?
Certainly. We supply detailed invoices compliant with NDIS and DVA requirements for easy reimbursement.
Additional questions
Do you offer end-of-lease or bond cleaning services?
Yes, we specialize in comprehensive end-of-lease cleans, ensuring your property meets real estate standards.
Can you accommodate last-minute or same-day cleaning requests?
We strive to meet urgent requests based on availability. Please contact us directly to check our schedule.
Are your cleaners insured and background-checked?
Absolutely. All our cleaners are fully insured and have undergone thorough background checks for your peace of mind.
Do you offer specialized cleaning for Airbnb properties?
Yes, we provide tailored Airbnb cleaning services, including linen changes and restocking essentials.
What areas do you service on the Gold Coast and beyond?
We proudly service the entire Gold Coast and surrounding regions. This includes Broadbeach, Southport, Surfers Paradise, Robina, Burleigh Heads, Coomera, Nerang, Helensvale, Ashmore, Varsity Lakes, and more.
We also extend into Northern NSW suburbs like Tweed Heads, Kingscliff, Banora Point, and Casuarina
